ITIL – Version 4

Course Overview

ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management.
This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4.

New Horizons is committed to your success beyond the classroom.

What’s the difference between ITIL v3 and ITIL 4?

In a nutshell, ITIL v3 describes Service Management around 26 processes and functions that are part of a continuous process of 5 life cycles: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. All of the v3 body of knowledge is still very worthwhile and relevant!

By completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Value Service Chain that incorporate the core of ITIL® version 4.

Course Objective:

At the end of this course, attendees will have an understanding of the following:

  • High level overview of ITIL v4’s 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL 4 model
  • The seven Guiding Principles of ITIL 4
  • ITIL’s new Service Value Chain
  • The four dimensions of Service Management
  • The 34 ITIL practices, with a focus on 18 of these
  • Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value.

Course Outlines

  • ITIL 4 Overview.
  • Key Concepts Of ITIL.
  • The Four Dimensions of Service Management.
  • The ITIL Service Value System (Svs).
  • The ITIL Guiding Principles.

Why Choose Us?

Hands-On Virtual Lab

Hands-on experience on New Horizons’ Labs to make your software training courses even more interactive and engaging.

Guaranteed-to-Run

Guarantee to run for all courses

Certifications​

Industry-recognized certification to add to your workforce values.

Cost Effective

We create innovative training solutions that works for your business and we’ll account for the results.

Reliable

Low downtime and high efficiency of On-site and Virtual-Live Online Training

Course Customization

Course content and learning method are customized to match to your company’s goals

Official Training Partners

Testimonials

Imanche Victor AdeniyiATC Nigeria
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I am satisfied with the training offered here and the instructor. I look forward to having another training session with New Horizons.
Christian UdehAMCON
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The Excel training was well laid out and the facilitator was very versed, he used multiple scenarios to explain the concept. I am very glad to have chosen New Horizons for this training.
Hammed MuritalaMIS, IITA
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The training is very excellent and it will help me to identify and resolve some database problems.
Iroegbu BrightSAIPEM
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The course was helpful, interactive to know the fitment of business with IT service.
Vihishima J. TIOM
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The course was well taught and well understood.
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