ITIL 4 FOUNDATION
- Duration: 3 Saturdays
Course Overview
By completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Value Service Chain that incorporate the core of ITIL® version 4.
Course Objective
- High level overview of ITIL v4’s 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL 4 model
- The seven Guiding Principles of ITIL 4
- ITIL’s new Service Value Chain
- The four dimensions of Service Management
- The 34 ITIL practices, with a focus on 18 of these
- Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value.
Course Outlines
- ITIL 4 Overview.
- Key Concepts Of ITIL.
- The Four Dimensions of Service Management.
- The ITIL Service Value System (Svs).
- The ITIL Guiding Principles.
Course Agenda
- Security and Risk Management (Security, Risk, Compliance, Law, Regulations, and Business Continuity
- Projects: Creating a Simple Drawing
- Security Engineering (Engineering and Management of Security)
- Communication and Network Security (Designing and Protecting Network Security)
- Identity and Access Management (Controlling Access and Managing Identity)
- Security Assessment and Testing (Designing, Performing, and Analyzing Security Testing)
- Security Operations (Foundational Concepts, Investigations, Incident Management, and Disaster Recovery)
- Software Development Security (Understanding, Applying, and Enforcing Software Security)
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Hands-On Virtual Lab
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Guarantee to run for all courses

Certifications
Industry-recognized certification to add to your workforce values.
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Cost Effective
We create innovative training solutions that works for your business and we’ll account for the results.

Reliable
Low downtime and high efficiency of On-site and Virtual-Live Online Training

Course Customization
Course content and learning method are customized to match to your company’s goals
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Testimonials
What Clients Say
Imanche Victor AdeniyiATC Nigeria
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I am satisfied with the training offered here and the instructor. I look forward to having another training session with New Horizons.
Christian UdehAMCON
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The Excel training was well laid out and the facilitator was very versed, he used multiple scenarios to explain the concept. I am very glad to have chosen New Horizons for this training.
Hammed MuritalaMIS, IITA
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The training is very excellent and it will help me to identify and resolve some database problems.
Iroegbu BrightSAIPEM
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The course was helpful, interactive to know the fitment of business with IT service.
Vihishima J. TIOM
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The course was well taught and well understood.
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