Summary and Objectives.

This is the universal module, that is a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams.

It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.

The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage.

Learning Objectives

Boost your skills:
Gain up-to-date skills and knowledge to navigate the digital service economy.

Enhance your career:
Gain recognition through the ITIL 4 Managing Professional designation.

Deliver value:
Understand how to plan and deliver continual improvements with the necessary agility.

Meet Our Instructor

Why Choose Us?

Hands-On Virtual Lab

Hands-on experience on New Horizons’ Labs to make your software training courses even more interactive and engaging.

Guaranteed-to-Run

Guarantee to run for all courses

Certifications​

Industry-recognized certification to add to your workforce values.

Why Choose Us?

Cost Effective

We create innovative training solutions that works for your business and we’ll account for the results.

Reliable

Low downtime and high efficiency of On-site and Virtual-Live Online Training

Course Customization

Course content and learning method are customized to match to your company’s goals

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Testimonials

What Clients Say

Imanche Victor AdeniyiATC Nigeria
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I am satisfied with the training offered here and the instructor. I look forward to having another training session with New Horizons.
Christian UdehAMCON
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The Excel training was well laid out and the facilitator was very versed, he used multiple scenarios to explain the concept. I am very glad to have chosen New Horizons for this training.
Hammed MuritalaMIS, IITA
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The training is very excellent and it will help me to identify and resolve some database problems.
Iroegbu BrightSAIPEM
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The course was helpful, interactive to know the fitment of business with IT service.
Vihishima J. TIOM
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The course was well taught and well understood.
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