Summary and Objectives.
This is the universal module, that is a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams.
It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.
The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage.
Boost your skills:
Gain up-to-date skills and knowledge to navigate the digital service economy.
Enhance your career:
Gain recognition through the ITIL 4 Managing Professional designation.
Understand how to plan and deliver continual improvements with the necessary agility.
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