Summary and Objectives.

This module covers the ‘core’ service management activities and expands the current scope of ITIL to include the ‘creation’ of services. It focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods, and tools.

Learning Objectives

Boost your skills:
Gain up-to-date skills and knowledge to navigate the digital service economy

Enhance your career:
Gain recognition through the ITIL 4 Managing Professional designation.

Deliver value:
Understand service quality and improvement methods to deliver value in your organization.

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Cost Effective

We create innovative training solutions that works for your business and we’ll account for the results.

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Course content and learning method are customized to match to your company’s goals

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Testimonials

What Clients Say

Imanche Victor AdeniyiATC Nigeria
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I am satisfied with the training offered here and the instructor. I look forward to having another training session with New Horizons.
Christian UdehAMCON
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The Excel training was well laid out and the facilitator was very versed, he used multiple scenarios to explain the concept. I am very glad to have chosen New Horizons for this training.
Hammed MuritalaMIS, IITA
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The training is very excellent and it will help me to identify and resolve some database problems.
Iroegbu BrightSAIPEM
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The course was helpful, interactive to know the fitment of business with IT service.
Vihishima J. TIOM
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The course was well taught and well understood.
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