- Duration: 3 Days
Summary and Objectives.
This module covers the ‘core’ service management activities and expands the current scope of ITIL to include the ‘creation’ of services. It focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods, and tools.
Learning Objectives
Boost your skills:
Gain up-to-date skills and knowledge to navigate the digital service economy
Enhance your career:
Gain recognition through the ITIL 4 Managing Professional designation.
Deliver value:
Understand service quality and improvement methods to deliver value in your organization.
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